Refund policy

At Self Style, customer satisfaction is our priority. We carefully inspect every order before dispatch to ensure you receive the correct product in excellent condition. This Return & Refund Policy explains the conditions under which returns, exchanges, refunds, and order cancellations are accepted.

By placing an order with Self Style, you agree to the terms outlined below.

1. Return & Exchange Eligibility

A return or exchange may be requested only if:

• You receive a defective, damaged, or incorrect product.
• The issue is reported within 24 hours of receiving the order.
• The product is unused, unwashed, unworn, and returned in its original condition with all tags and original packaging intact.
• Proof of purchase, such as the order number or invoice, is provided.

Requests that do not meet these conditions may not be approved.

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

• Products that have been used, worn, washed, or altered.
• Items damaged due to improper handling or customer misuse.
• Products returned without their original packaging, labels, or tags.
• Sale, promotional, or discounted items unless they are defective or incorrect.
• Returns requested after the specified return period.

3. How to Request a Return or Exchange

To request a return or exchange, please follow these steps:

1. Contact the Self Style customer support team via WhatsApp or email within 24 hours of receiving your order.
2. Provide your order number along with clear photos or videos showing the defect, damage, or incorrect item.
3. Our support team will review your request and respond with the next steps.
4. If your request is approved, you will receive instructions for returning the product.

Returns sent without prior approval may not be accepted.

4. Return Shipping

• If the return is approved because Self Style shipped the wrong product or a defective item, we will bear the return shipping cost.
• In all other approved cases, the customer may be responsible for the return shipping charges.

5. Refund Policy

Once the returned product has been received and inspected, we will notify you of the refund decision.

If approved:

• Refunds will be processed through bank transfer, Easypaisa, or another suitable payment method, depending on the original payment.
• Refunds are generally processed within 7–10 working days after approval.
• Shipping charges are non-refundable unless the return is the result of our error.

6. Order Cancellation

• Orders may be cancelled before they are dispatched.
• Once an order has been shipped, it cannot be cancelled.
• Self Style reserves the right to cancel any order due to stock unavailability, payment verification issues, pricing errors, or suspected fraudulent activity.

7. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, exchange, or refund request, please contact our customer support team.

Email: info@selfstyle.pk

We are committed to responding to all customer inquiries as quickly as possible.