Need help?
Frequently Asked Questions
Yes, Self Style delivers nationwide across Pakistan, including Karachi and other cities.
- Delivery within 2–5 working days
Delivery time may vary due to courier delays or unforeseen circumstances.
Yes, orders can be cancelled before dispatch by contacting our support team. Orders cannot be cancelled once dispatched.
If you've received a
damaged, defective, incorrect, or missing item, we're here to help. Please send
us the following:
- A complete unboxing video (from the moment you open the sealed package).
- Clear pictures of the product and the damaged, defective, or incorrect item.
- A short description explaining the issue.
WhatsApp us: +92 343 7291892
If you're unable to
reach us on WhatsApp or need further assistance, you can also email us at: info@selfstyle.pk
Customer Support
Hours
Monday to Saturday
11:00 AM – 5:00 PM
Important Policy
- Any complaint regarding a damaged, defective, incorrect, or missing item must be reported on the day you receive your parcel or by the next day (within 24 hours of delivery).
- A complete unboxing video is mandatory for all claims.
- Unfortunately, claims made after 24 hours of delivery or without a complete unboxing video cannot be accepted.
We sincerely
appreciate your patience. If our response is delayed, please give us a chance -
we never want to miss helping you and will get back to you as soon as possible.
At Self Style, we have the following payment options:
- Do NOT transfer any amount for COD orders until the courier arrives at your doorstep. Self Style is not responsible for any financial loss due to unauthorized payments.
- Do NOT pay cash to the rider for prepaid orders. Report any issues to the Self Style helpline immediately.